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Refund Policy

Refund Policy

Last updated on August 17, 2021

ATTENTION: PLEASE READ THIS REFUND POLICY CAREFULLY BEFORE USING OUR WEBSITE BY ACCESSING, BROWSING, OR REGISTERING TO USE OUR WEBSITE YOU AGREE TO BE BOUND BY THIS POLICY. IF YOU DO NOT AGREE TO BE BOUND BY THIS POLICY, PLEASE DO NOT ACCESS OUR WEBSITE.

Virtual currencies are digital assets, transactions (either completed or pending) of which are irreversible by the nature of the technology itself. You acknowledge that exchange rates are highly volatile within the virtual currencies market, what makes the refund mechanism sometimes impossible for both parties. Virtual currencies sent to incorrect addresses are considered lost and cannot be retrieved from within the blockchain. You acknowledge that Alfacash Store is not responsible for any risks associated with the transactions within the blockchain.

Basically, all funds (either virtual currencies or fiat) traded through the Alfacash Store are not eligible for a refund. Once you initiate a transaction with a digital asset, we fix the exchange rate and process the transaction, so you cannot cancel it at any time.

In exceptional cases, we may consider your refund request and decide at its own discretion in 5 working days. These exceptional cases are limited to serious payment delays, errors that occurred solely due to incorrect functioning of Alfacash Store website, or any guilty actions of third parties. Please note that in such cases Alfacash Store will deduct all applicable costs and fees related to the refund. You acknowledge and agree that there is a respective fee that Alfacash Store will charge accordingly for each refund which is 5% in addition to any external fees.

Refund requests must be submitted within 5 working days of completing the original funding. To request a refund, you should send us an email to [email protected] and indicate your transaction details. All refund requests will be processed using the same payment method as the original funding.

In any case, we will not be held responsible for your errors, including but is not limited to, errors in entering trade prices, errors in requested withdrawal addresses, errors in deposit transactions.

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AlfaCash OÜ is a company incorporated under the laws of Estonia with company number 14692639 having its registered office at Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 3 // 5 // 7, 10145. AlfaCash OÜ offers its services in accordance with an operating license FVT000402 issued by Estonian Police and Border Guard Board for the following business activities (1) providing services of exchanging a virtual currency against a fiat currency (2) providing a virtual currency wallet service (3) providing services of exchanging a virtual currency against a virtual currency.

Risk disclosure statement: Trading of goods and products, real or virtual, as well as virtual currencies involves significant risk. Prices can and do fluctuate on any given day. Due to such price fluctuations, you may increase or lose value in your assets at any given moment. You should carefully assess whether your financial situation and tolerance for risk is suitable for buying, selling, or trading cryptocurrencies.